Common Business IVR Solutions and Definitions

It has become more common for companies of all sizes to rely on IVR technologies to handle large volume phone calls and assist customers with their needs. Below one will find helpful definitions of common IVR solutions that keep customers happy and satisfied.
Automated Attendant: Think of the lady that you hear on the other side of the phone line that prompts you to get you to where you want to be, without having to talk to an actual person. Common lines from an automated attendant include, but are not limited to, “Press 1 for,” Press 2 for.” One would typically associate an automated attendant with a business or service type company.
Automated Speech Recognition: This is the type of service application where any voice can speak a word or a command and the automated speech recognition service then determines the next step in which it’s supposed to go to. Examples of such a service include voice dialing via telephone or answering yes and no questions to an automated attendant. This feature is in many different ways such as calling from a cell phone or even in aviation and healthcare fields.
Call Center: Typically one would associate a call center with a large business in which they receive a hefty amount of phone calls at one time. Generally a call center houses many employees who assist in giving support Information Technology Classes to customers calling as well as making outgoing calls for sales purposes. One would normally come into contact with a call center when calling credit card companies or even help support for a product or service.
Cloud Computing: This is a general term for hosting services via the internet to a computer. These services, whether they might be software or programs, are stored on a server, not on a local computer. When the product or service is needed, access is gained by obtaining the information from the server.
Computer Speech Recognition: Very similar to the Automated speech recognition, however specifically dealing with computers. Computer speech recognition is a great tool for people with disabilities to be able to communicate with friends and family through specific software that provides them with recognition tools.
Hosted Service Provider (xSP) : A company that offers multiple IT services under one roof. Rather than having to involve multiple companies to handle many IT tasks, this type of company can take care of most or all IT needs.
Interactive Voice Response (IVR): This feature is basically the umbrella of automated services. IVR’s are generally used in telecommunications and provide people with features such as automated speech recognition, which allows a person communicate what service(s) they need, using a keypad or their voice. IVR’s can be found within large companies and help handle large volume incoming and outgoing phone calls.
Pronunciation Lexicon Specification: This is a language used by software developers that basically understands one or more pronunciations of a word, which allows IVR’s to work properly.
Software as a Service: The thought behind this feature is to allow customers to be able to use software as pay-as- you-go rather than purchasing a license for all users. This feature allows a user to use software that is provided to them via the internet or set to run in the background on a local area network or computer. A positive side to using this type of service is the cut in cost.
Speech Recognition: The process of converting spoken words into text. This technology is capable of understanding more than one voice and what is being said.
Speech Recognition Grammar Specifications: With Speech recognition grammar, a speech recognition grammar system can predict what is going to be said, based on sets of word patterns.
Unified Messaging: The ability to store all types of messages into one communication device. The idea behind this feature is to increase business productivity and simplify the messaging process and eliminate the use of multiple devices.
Voice User Interface (VUI) : This feature allows a person to literally talk to a device. Ideally, there would Top It Jobs In Demand For Future be no use for a keyboard or a mouse or scrolling and pushing buttons on an iPod or cellular phone.
Voice Over IP (VOIP) : This is a feature in which a telephone call can be made through a computer, over the internet. This service basically is like long distance phone service, but cheaper and conducted through a computer and the internet.
VoiceXML (VXML) : Is a standard internet language that allows conversation between a person and a computer to be conducted using speech recognition technologies.
Wizard of Oz Experiment: A human-computer experiment. A person uses a computer to conduct a task, thinking the computer is operating independently when it is actually being operated partially or fully by a person on the other end.
Speech- enabled solutions is the forward thinking way of conducting business in this busy world. Implementing these services helps businesses improve their function and end the high costs of traditional communication services, while still meeting the needs of the customer.

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